What is office robot? our office robot is a computer system that can replicate the actions of a human being interacting with the user interface of another computer system. it operates on the computer in the same way that a human would, with abilities of making decision. when it comes to doing clerical work, robot can be much faster than its human counterpart. lower cost robot can create a 25-50% cost savings. process automation enables 24/7/365 execution at a fraction of the cost of human equivalents. prior to automation, one bpo service provider that handled the application for processing insurance benefits employed a full-time human employee who could complete the process in an average of 12 minutes. robots completed the process in one-third the time, tripling the transaction volume for one-tenth of the full-time employee cost. by automating this single process, the provider achieved a positive return on this investment within six months. higher efficiency unlike humans, robots can work 24 hours a day, seven days a week. typically, one robot can do the work of two to five full-time employees. an enterprise user of an it infrastructure improved its overall operational efficiency by cutting its mean time to resolution by 60 percent and by handling over half of its it problems without manual intervention.
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