Covid-19 Rapid-response

Quick process automation with conversational AI

AI Technology:
Topic:
Industry:
Multiple

Product Descriptions

The problem covid-19 is pushing contact centers to their limits, overwhelming them with a wave of inbound calls, emails, and chat. companies need a way to provide timely, accurate customer service triage at unprecedented scale, 24/7. the solution conversational ai that engages customers automatically, over almost any digital channel including, chat, sms, email, and voice. with ushur’s intelligent automation platform, your high volume call center can be up and running in weeks. here are some of the ways our customers handle customer inquiries using ushur during this time ushur_customerinquiry answer high-volume customer inquiries instantly build conversation workflows for all of your customers’ frequently asked questions, including the company coronavirus response, cancellations, rescheduling, claims and more. design these conversations on sms, webchat, voice, and more. triage incoming customer emails for faster response times ushur reads incoming emails, classifies their intent and routes them automatically, so you can respond to customers' most pressing emails faster than ever before. fast-track claims with automated workflows whether you have an influx of short-term disability or worker’s-comp claims, ushur automates customer interactions such as filing claims, providing status updates, and confirming resolutions across a wide range of digital channels how you can get conversational ai up and running quickly with ushur quick process automation deployment: unlike most rpa and ai platforms, ushur can spin up a pilot in weeks rather than months no-code workflow builder: with ushur’s drag and drop, no-code workflow builder, you can design automated conversations for your customers with little to no it resources pre-built integrations: ushur integrates with standard and legacy platforms through deep integrations and rest apis. no need to rip and replace your current systems

How It Works

There is no how it works explanation for this product

References

Ushur

Insurance

"We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer." Ashley Restad Program Director, Healthspire

Ushur

Banking

“The results we got were phenomenal, and we hadn’t written a line of code. We’d never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different.” Ken Lynch Head of IS, Irish Life

Ushur

Insurance

“Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality of the Ushur team may be what sets them apart. They truly care about our success.” Mike Simonds COO at Unum

Ushur

Insurance

“Ushur supports our proposition as a digital-first insurance company. It delivers both omnichannel customer engagement and operational efficiency. These capabilities will prove invaluable with our ongoing transition to remote work and give us the agility to respond to other events so we can continue meeting our customers’ needs" Richard Harding CEO at Tower Insurance

Demo Available

Ushur

Automate your communications and process workflows. Lower cost. Improve customer experience. Free your people.

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